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All About Countrywear Returns Policy

Online Return Policy

We have extended our Exchanges and Returns period to Friday 15th January 2021 on any item purchased from our website. (less postage and packaging) on any unsoiled items returned to us, in an unused condition, and with the original packaging, that are bought between 16th October and 31st December 2020.

If for any reason you are unhappy with your purchase you can return it to us within 28 days of receipt for a full refund or exchange as long as it is unused and in its original packaging with all tags and labels attached.

We will be happy to exchange the item for a replacement or refund you onto the card which was used when you made your purchase. We are not able to refund any return postage charges. A postage fee will be charged for all exchanges.

Parcels are returned at your own cost. We strongly recommend you obtain proof of postage as we are not responsible for your parcel until it has been received into our store. Any items lost in transit will not be treated as returned.

Please fill out the returns slip that comes with your parcel and enclose it with the product you are returning.

Our return address is:

All About Countrywear

31 High Street

North Berwick

East Lothian

EH39 4HH

Goods Damaged In Transit

In the event of a product being damaged on receipt we should be notified and it should be returned for our inspection immediately.

Under no circumstances should an item be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Before a replacement or refund can be issued the product must be inspected as it may need to be returned to the manufacturer for testing.

All valid damaged goods returns will be reimbursed for postage and packaging charges.